BRANCH MANAGER - WEST LOS ANGELES, CA
Company: US Bank
Location: Fontana
Posted on: October 26, 2024
Job Description:
At U.S. Bank, we're on a journey to do our best. Helping the
customers and businesses we serve to make better and smarter
financial decisions and enabling the communities we support to grow
and succeed. We believe it takes all of us to bring our shared
ambition to life, and each person is unique in their potential. A
career with U.S. Bank gives you a wide, ever-growing range of
opportunities to discover what makes you thrive at every stage of
your career. Try new things, learn new skills and discover what you
excel at-all from Day One.Job DescriptionResponsible for
demonstrating and ensuring all team members provide an excellent
customer experience reflective of U.S. Bank culture and core
values. The primary duty of this role is to lead and manage
branch(es) to ensure that goals are met and to ensure compliance
with all banking laws and regulations. This role will regularly
coach, develop, mentor and train team members and exercise
discretion with independent judgement in performing necessary
duties. Responsible for utilizing effective communication and
critical thinking to identify financial resources for customers and
fulfill those needs by providing direction and recommendations to
appropriate products and services and helping individual and
business customers reach their financial goals through
collaboration with partners including wealth, business banking,
mortgage, or payment services. Acts as leader for customer
experience, provides motivation and direction for the team, expands
customer base and promotes and participates in the local
market/community to identify the needs and promote U.S. Bank
products and services.This position requires National Mortgage
Licensing System (NMLS) registration under the terms of the
S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the
required registration process, which includes a criminal background
and credit check. Failure to meet or maintain any of the NMLS
registration requirements, including maintaining a satisfactory
criminal and credit record, may result in a rescission of your
offer or termination of employment.ESSENTIAL FUNCTIONS:
- Empowers, builds, and inspires team through effectively
communicating business goals, objectives and company performance
results in a simplified manner. Leads with empathy and creates an
environment where team members and clients feel valued. Sets and
communicates individual employee performance expectations including
performance goals and core behaviors. Swiftly zeros in on
priorities through concise communication and eliminates roadblocks
to optimize productivity. Interprets performance results and finds
opportunities to drive success and holds team accountable to
actions and results.
- Effectively leads through change, can navigate ambiguity and
demonstrates agility. Adapts leadership style to each situation to
fit the needs of their team.
- Leads individuals and teams to improved and optimal performance
through regular multi-faceted coaching and development activities.
Creates an environment that fosters teamwork, innovation and
encourages collaboration with team members, including U.S. Bank
partners.
- Provides day-to-day management of team members and makes
decisions regarding candidate selection, employee compensation,
promotion, discipline and termination.
- Adapts to new digital programs, products, services and
technology platforms. Teaches digital fluency and financial
literacy to team members and customers. Embraces opportunities to
advocate for digital solutions focused on customer benefits of
digital technology and drives initiatives to increase customer
digital usage.
- Responsible for planning and executing customer market share
growth at branch level including building relationships and
collaborating with partners that are centered around U.S. Bank
products and services.
- Demonstrates mastery at delivering an exceptional customer
experience, deepening relationships, proactively identifying ways
to add value for customers. Creates a culture of customer obsession
with team members by providing a world class customer service
experience. Actively observes customer experience within the branch
and identifies opportunities to consistently exceed customer
expectations. Uses influence with a focus on developing long-term
relationships. Able to have proactive conversations with customers
and manage their feedback.
- Establishes, maintains and manages an effective advisory and
service environment through the customer engagement model.
Proactively communicates with customers to demonstrate possible
alternative methods of product and service delivery to increase
usage. Applies financial acumen, critical thinking and
problem-solving skills to meet team members' and customer's needs.
Maintains an in-depth knowledge of U.S. Bank products and
services.
- Partners with district, regional and divisional leadership, and
others to ensure optimal utilization of human capital resources.
Focuses on growing revenue, managing controllable expenses and
growing the business, while exceeding customer expectations and
focusing on becoming central in the lives of our customers.
- Participates in local market/community activities to promote
U.S. Bank growth and culture, ensuring that a strong local presence
is present and encourages team members to utilize their volunteer
time and engage with the community.
- Ensures compliance with all banking laws and regulations and
requires the same of all staff through continuous compliance
training. Ensures documentation and/or reporting of all applicable
transactions is within accepted quality standards of completeness
and accuracy. Limits bank losses and overall exposure.
- Actively ensures compliance with the U.S. Bank Code of Ethics
and all Anti-Money Laundering, Bank Secrecy Act, information
security and suspicious activity reporting requirements, policies
and procedures. Actively participates in any required corporate and
business line training in these areas. Follows account opening
procedures and understands and follows internal suspicious activity
referral requirements and processes, as required for this position.
Actively works with customers to understand each customer's normal
account activity, as appropriate for this position.
- Performs other duties as assigned or required.BASIC
QUALIFICATIONS
Candidates should take the time to read all the elements of this
job advert carefully Please make your application promptly.
- Bachelor's degree, or equivalent work experience
- Three to four years of experience working in a sales, retail
management, or banking environmentPREFERRED SKILLS/EXPERIENCE
- Thorough product/service knowledge and thorough knowledge of
regulatory, policy and compliance issues
- Solid understanding of retail product philosophy, including
policies, procedures, documentation, and systems
- Thorough knowledge of teller and platform functions, including
but not limited to processing transactions, balancing cash, opening
accounts, and sales techniques
- Effective analytical skills to evaluate credit requests, prepare
budgets and determine trends in a given marketplace
- Effective interpersonal communication, leadership, relationship
management, time management, sales activities management, and sales
ability skills
- Ability to evaluate and resolve problems and issues with minimal
guidance
- Demonstrated success in retail sales environment
- Working knowledge of employment practices including rewards and
recognition, employee development, and change
managementBENEFITS:Our approach to benefits and total rewards
considers our team members' whole selves and what may be needed to
thrive in and outside work. That's why our benefits are designed to
help you and your family boost your health, protect your financial
security and give you peace of mind. Our benefits include the
following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade
and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked,
up to 80 hours per calendar year unless otherwise provided by
lawEEO is the LawU.S. Bank is an equal opportunity employer
committed to creating a diverse workforce. We consider all
qualified applicants without regard to race, religion, color, sex,
national origin, age, sexual orientation, gender identity,
disability or veteran status, among other factors. Applicants can
learn more about the company's status as an equal opportunity
employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-VerifyU.S. Bank participates in the U.S. Department of Homeland
Security E-Verify program in all facilities located in the United
States and certain U.S. territories. The E-Verify program is an
Internet-based employment eligibility verification system operated
by the U.S. Citizenship and Immigration Services. Learn more about
theE-Verify program.U.S. Bank will consider qualified applicants
with arrest or conviction records for employment. U.S. Bank
conducts background checks consistent with applicable local laws,
including the Los Angeles County Fair Chance Ordinance and the
California Fair Chance Act as well as the San Francisco Fair Chance
Ordinance. U.S. Bank is subject to, and conducts background checks
consistent with the requirements of Section 19 of the Federal
Deposit Insurance Act (FDIA). In addition, certain positions may
also be subject to the requirements of FINRA, NMLS registration,
Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the
SAFE Act, and/or federal guidelines applicable to an agreement,
such as those related to ethics, safety, or operational
procedures.Applicants must be able to comply with U.S. Bank
policies and procedures including the Code of Ethics and Business
Conduct and related workplace conduct and safety policies.
#J-18808-Ljbffr
Keywords: US Bank, Cathedral City , BRANCH MANAGER - WEST LOS ANGELES, CA, Executive , Fontana, California
Didn't find what you're looking for? Search again!
Loading more jobs...